Natunexus – Shipping Policy
Our Promise
At Natunexus, every order is handled with care.
We work with trusted fulfillment partners to prepare, package, and ship your products safely and efficiently.
Our goal is simple: to get your order to you as quickly and smoothly as possible.
Order Processing
Orders are typically processed within 1–3 business days.
This includes:
Verifying your order
Preparing your items
Packaging and dispatch
You will receive a confirmation email once your order begins processing.
Shipping Times
Because we work with specialized fulfillment partners, shipping times may vary.
Most orders arrive within:
5–12 business days after processing.
Some locations or high-demand products may take slightly longer. If this happens, rest assured — your order is still on the way.
Tracking
Once your order ships, you’ll receive an email with a tracking link so you can follow your package’s journey.
Tracking updates may take 24–72 hours to appear.
Split Shipments
If you ordered multiple items, they may ship from different fulfillment centers and arrive separately.
This is normal and helps us get your items to you faster.
Delays
Occasionally, delays may occur due to:
Weather
Customs or carrier issues
High shipping volume
If your order is delayed, please know that we’re monitoring it and will assist you anytime.
Wrong or Missing Orders
If your order appears lost, damaged, or incorrect, contact us at:
We’ll make it right.
Customs & International Orders
International orders may be subject to customs inspections, taxes, or duties based on your country.
These fees are the responsibility of the customer.
Our Commitment
We understand how important your order is.
If something doesn’t go as expected, we are here to help — always with care and respect.