Refund Policy

Natunexus – Refund Policy

Overview

At Natunexus, your satisfaction matters. Because we sell consumable health products, all refunds and returns must follow the policy below to protect customer safety, product integrity, and regulatory compliance.

By purchasing from Natunexus, you agree to this Refund Policy.

Eligibility for Returns

Due to the nature of dietary supplements:

We only accept returns if:

  • The product is unopened

  • The product is unused

  • The safety seal is intact

  • The return request is made within 14 days of delivery

Opened, used, or tampered products cannot be returned or refunded for health and safety reasons.

Non-Refundable Items

The following are not eligible for return or refund:

  • Opened or used products

  • Products with broken seals

  • Clearance or promotional items

  • Gift cards

  • Products damaged due to customer misuse

Damaged or Incorrect Orders

If your order arrives:

  • Damaged

  • Defective

  • Or incorrect

Please contact us within 48 hours of delivery at:

📧 support@natunexus.com

Include:

  • Your order number

  • Photos of the package and product

We will issue a replacement or refund if the issue is verified.

Refund Process

Once your return is approved:

  • You will receive return instructions

  • You must ship the item back within 7 days

  • The customer is responsible for return shipping unless the error was ours

Once received and inspected, your refund will be processed to your original payment method within 5–10 business days.

Shipping Costs

Original shipping fees are non-refundable.

If the return is due to our error (wrong or damaged product), we will cover the return shipping.

Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank or card provider

  2. Contact your payment processor

  3. Then contact us at support@natunexus.com

Chargebacks & Fraud Protection

We take fraud seriously.
Any chargeback or dispute submitted without first contacting Natunexus will be treated as abuse of policy and may result in account and purchase restrictions.

Policy Updates

We reserve the right to modify this policy at any time. Changes take effect once posted on our website.

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